CELLPHONE WAREHOUSE

TERMS AND CONDITIONS OF ACCEPTANCE OF PHONES FOR REPAIR

 

SECTION A- REPAIRS UNDER WARRANTY

Please refer to your Manufacturers Limited Warranty terms:

l.       Repairs under warranty are carried out free of charge.

2.             Loss of use is not covered by the warranty. There is no obligation to provide loan phones.

3.          The warranty is voided by:

Moisture damage, physical damage, viruses, software corruption due to third party software applications, unauthorized repairs, or any kind of tampering with the phone or accessories by the user. (These factors only become apparent when the unit is checked and opened). If this is found to be the case, the unit is returned without being repaired. A Labour charge of P 75 Inc VAT will be payable upon establishing the above.

4.         If the customer wishes to have a unit repaired out of warranty, section B below applies.

 

SECTION B -CHARGES FOR INSPECTION AND REPAIRS OUT OF WARRANTY

l.       We do not repair moisture damaged phones.

2.           Handsets that have been subject to previously unauthorized repairs are first inspected and repairs are carried out at our discretion. A minimum inspection/ Labour fee is payable, as set out below.

3.          A minimum Labour charge of P 75 Inc VAT is charged for (a) out of warranty repairs, (b) rejected quotes and (c) units found to be Beyond Economical Repair.

4.          Repairs that will cost more than P3S0 Inc VAT first have to be authorised by the customer in writing prior to any repairs being carried out. Repairs costing less than P3S0 Inc VAT are carried out without prior confirmation being sought from the customer.

 

SECTION C - RISKS DISCLAIMER

l.       While every attempt will be made to save the information stored on the handset, it may be lost during the repair process. It is advisable to back-up all information prior to sending in the handset. Cellphone Warehouse and it's business partners will not be held accountable for any lost information, sim cards or accessories.


2.       Whilst all due care is exercised with handsets in our possession, all handsets are handed in for repairs at the will not be held liable for any loss.


customer's risk. Cellphone Warehouse


 

SECTION D -TURN AROUND TIMES AND TIME FOR COLLECTION

l.        The average repair turnaround time is 3 days.

2.          On or after the estimated date indicated on your job card, please call to confirm if your phone is ready for collection. Every effort will be made to keep customers updated.

3.         We are not responsible for delays due to factors beyond our control.

4.          Phones submitted for repair not collected after the time allowed above but before sale to defray expenses, a storage charge of PS0 will be levied.

 

SECTION E - PAYMENT MODE

We only accept payment by cash or credit card. Cheques are not accepted.

 

SECTION F - RELEASE OF PHONES

Phones are only released on presentation of the job card and a valid form of identification.

 

SECTION Ci - VALIDITY OF ESTIMATES

l.       Estimates are valid for l week.

2.       We do not do written estimates for repairs below the value of P350.00.

 

SECTION H - WARRANTY ON REPAIRS

Repairs are covered by a 90-day warranty against defective workmanship and parts failure on the same defect that was attended to previously within the 90-day period. Physical and moisture damage voids this warranty.

 

SECTION I - RETURNS AND EXCHANGE POLICY -FAULTY PRODUCT

Any phone returned with the claim of any malfunction will have to be tested by the technical department for faults within2 working days. If technical report indicates a fault that voids warranty, the customer will be notified of the repair costs. However, if the report indicates that the fault is related to a manufacturing defect the customer will be ASSISTED AS PER THE MANUFACTURER WARRANTY TERMS

 

Cellphone Warehouse may only accept WARRANTY CLAIMS if technical evaluation indicates manufacturing faults and the store is notified within  3 working days by the customer.

 

RETURN AND EXCHANGE POLICY - UNSATISFIED WITH PRODUCT.

 

Products returned without voiding warranty terms in SECTION A; where the customer is not satisfied with the product,

THE CUSTOMER CAN EXCHANGE THE DEVICE WITHIN 7 days OF PURCHASE PROVIDED THE DEVICE AND THE ACCESSORIES ARE NOT USED AND

ARE IN THEIR ORIGINAL PACKAGING a handling fee of20% will be CHARGED.

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