Cellphone Warehouse Delivery Policy
1. Introduction
Cellphone Warehouse (PTY) Ltd. is committed to providing a seamless and efficient delivery experience for all our customers. This Delivery Policy outlines the options available for receiving your purchases, including our in-store collection service and free delivery for qualifying orders.
2. Delivery Methods
2.1 In-Store Collection
- Availability: Customers can choose to collect their orders from any of our physical store locations during regular business hours.
- Notification: Once your order is ready for collection, you will receive a notification via email or SMS.
- Collection Process: Please bring a copy of your order confirmation email and a valid ID when collecting your order in-store.
2.2 Free Delivery
- Eligibility: Free delivery is available for orders totaling P1,500 or more.
- Coverage Area: Free delivery is offered within designated areas. Please check our website or contact customer service for a list of eligible locations.
- Delivery Timeframe: Orders qualifying for free delivery will typically be delivered within 3-5 business days after order confirmation.
- Tracking: You will receive a tracking number via email or SMS once your order is dispatched, allowing you to monitor its progress.
3. Standard Delivery
- Charges: For orders under P1,500, a standard delivery fee will be applied at checkout based on your location.
- Delivery Timeframe: Standard delivery orders are typically delivered within 3-7 business days after order confirmation.
- Tracking: A tracking number will be provided via email or SMS to monitor the delivery status.
4. Delivery Terms and Conditions
4.1 Order Processing
- Orders are processed and dispatched Monday through Friday, excluding public holidays.
- Orders placed after 3:00 PM will be processed the next business day.
4.2 Delivery Attempts
- If delivery is attempted and no one is available to receive the package, a notice will be left with instructions for re-delivery or collection from a nearby location.
- After three failed delivery attempts, the package will be returned to our warehouse, and additional delivery charges may apply for re-dispatch.
4.3 Delivery Address
- Please ensure that your delivery address is complete and accurate at the time of order placement. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
4.4 Risk of Loss
- All purchases are subject to the risk of loss once they have been delivered to the specified address. We are not responsible for lost or stolen packages after delivery.
5. Order Changes and Cancellations
- If you need to change or cancel your order, please contact our customer service team within 24 hours of placing the order.
- Changes or cancellations may not be possible once the order has been processed for dispatch.
6. Contact Information
For questions or concerns regarding our delivery policy or the status of your order, please contact our customer service team at:
- Email: [insert email address]
- Phone: [insert phone number]
- Hours: Monday to Friday, 9:00 AM - 6:00 PM
Conclusion
Cellphone Warehouse (PTY) Ltd. strives to provide a reliable and efficient delivery service. By offering flexible options and clear communication, we aim to enhance your shopping experience. We appreciate your trust in us and look forward to serving you.