Terms and conditions of use


We grant you a nontransferable

and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping. Commercial use or

use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the

immediate revocation of the license granted in this paragraph without notice to you.

Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us.

Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for

any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are

any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely

responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The

Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure

to comply with this section.


Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at

any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the


We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an

item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our

own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such

orders whether or not the order has been confirmed and your credit card or bank account charged.


If the Buyer decides to cancel his/her orders Six (6) hours after the relevant order has been confirmed and prior to shipment,CELLPHONE WAREHOUSE shall be entitled to impose a

minimum of 10% of the total amount of the purchase price of the relevant Goods and the processing fee as administrative fees, in addition to the transaction fees

charged by the Credit Card company. The balance after deduction of the administrative fees and the transaction fees will be refunded to the Buyer.


CELLPHONE WAREHOUSE shall be under no liability in respect of any defect arising from unsuitable or improper use, defective installation or commissioning by the Buyer or third

parties, fair wear and tear, wilful damage, negligence, abnormal working conditions, defective or negligent handling, improper maintenance, excessive load,

unsuitable operating materials and replacement materials, poor work, unsuitable foundation, chemical, electro-technical/

electronic or electric influences, failure to

follow CELLPHONE WAREHOUSE's instructions (whether oral or in writing) misuse or alteration or repair of the Goods without CELLPHONE WAREHOUSE's approval.If the Device is not working properly







Please refer to your Manufacturers Limited Warranty terms:

l.       Repairs under warranty are carried out free of charge.

2.             Loss of use is not covered by the warranty. There is no obligation to

 provide loan phones.

3.          The warranty is voided by:

Moisture damage, physical damage, viruses, software corruption due to third party 

software applications, unauthorized repairs, or any kind of tampering with the

phone or accessories by the user. (These factors only become apparent when the

unit is checked and opened). If this is found to be the case, the unit is returned without being repaired. A Labour charge of 

P75 Inc VAT will be payable upon establishing the above.

4.         If the customer wishes to have a unit repaired out of warranty, section B below applies.



l.       We do not repair moisture damaged phones.

2.           Handsets that have been subject to previously unauthorized repairs are first inspected and repairs are 

carried out at our discretion. A minimum inspection/ Labour fee is payable, as set out below.

3.          A minimum Labour charge of P 75 Inc VAT is charged for (a) out of warranty repairs, (b) rejected quotes and (c) units

 found to be Beyond Economical Repair.

4.          Repairs that will cost more than P3S0 Inc VAT first have to be authorised by the customer in writing

 prior to any repairs being carried out. Repairs costing less than P3S0 Inc VAT are carried out without prior confirmation being sought from the customer.



l.       While every attempt will be made to save the information stored on the handset, it may 

be lost during the repair process. It is advisable to back-up all information prior to sending 

in the handset. Cellphone Warehouse and it's business partners will not be held

accountable for any lost information, sim cards or accessories.

2.       Whilst all due care is exercised with handsets in our possession, all handsets 

are handed in for repairs at the will not be held liable for any loss.

customer's risk. Cellphone Warehouse



l.        The average repair turnaround time is 3 days.

2.          On or after the estimated date indicated on your job card, please call to confirm if your phone is ready for collection. Every 

effort will be made to keep customers updated.

3.         We are not responsible for delays due to factors beyond our control.

4.          Phones submitted for repair not collected after the time allowed above but before sale to defray expenses, a storage charge of PS0 will be levied.



We only accept payment by cash or credit card. Cheques are not accepted.



Phones are only released on presentation of the job card and a valid form of identification.



l.       Estimates are valid for l week.

2.       We do not do written estimates for repairs below the value of P350.00.



Repairs are covered by a 90-day warranty against defective workmanship and parts failure on the same defect that 

was attended to previously within the 90-day period. Physical and moisture damage

voids this warranty.



Any phone returned with the claim of any malfunction will have to be tested by the

technical department for faults within2 working days. If technical report indicates a 

fault that voids warranty, the customer will be notified of the repair costs. However, if the report indicates that the fault is related

to a manufacturing defect the customer will be ASSISTED AS PER THE MANUFACTURER WARRANTY TERMS


Cellphone Warehouse may only accept WARRANTY CLAIMS if technical evaluation

indicates manufacturing faults and the store is notified within  3 working days by the customer.




Products returned without voiding warranty terms in SECTION A; where the customer is 

not satisfied with the product,



ARE IN THEIR ORIGINAL PACKAGING a handling fee of20% will be CHARGED.



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